Apr 30, 2020 in Informative

Computer Sciences Technology


The issue of electronic systems in the government has been advocated for many years. Developing and developed countries have been using information technologies to find better ways of governing the public. Electronic systems provide support to organizations and help governments in the administration process. One of the countries that have been trying to implement the strategy in the past years is India. India, remarkably, has a population of over one billion people, and providing efficient services to each individual is challenging. Therefore, the government is researching technological systems that could be implemented in different phases to support e-governance. The paper will examine in detail the process of e-governance in India, analyzing every crucial aspect, including the challenges and best types of systems the administration can implement.

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Troubleshooting E-governance in India

One of the challenges affecting India as a country in terms of e-governance is the task of providing a system that can handle its enormous population. Developing a standard system that can manage the whole country makes for a difficult challenge. It is exacerbated by the amount of data to be handled that corresponds to the population size. NASSCOM (National software and service company) predicted an increase in the success of electronic systems. Nevertheless, most of the citizens in India have problems accessing the systems they need, and most of the government institutions still depend on manual processing and paperwork. One of the ways the government can solve the problem is introducing various types of standard operating environment (SOE). The government has different departments that work independently. An SOE acts as a customized operating system software that helps in a variety of ways. It ensures standardization in operation and provides technical support compared to many systems. The government can introduce different SOE software types customized to satisfy the functions of a particular department. The similarity of the operating system in a standard operating environment makes the process of installing it in different geographical regions easy. After that, all the departments are connected to a single operating system control maintained by the government. Such approach will contribute to solving the issue of the population management. Also, different operating systems will work in different parts of the country, including the rural areas. Thus, using a standard operating environment will help in providing more technical support to a larger population compared to building a single system that is different in every department. 

One of the challenges affecting India is finding technical support that will accommodate and synchronize the hardware and software. Though the government has been introducing systems that help in e-governance, the process has lagged due to high dependency on hardware and not software.  The operating software types can be customized to the extent of working on mobile phones, as long as the government introduces a good database using quality servers. Nevertheless, the e-governance systems will be used by more people compared to setting up special hardware in different departments. The Indian government can also choose to introduce Service Oriented Architecture (SOA). SOA can be quite efficient, since it will enable the government to enhance loose looping. The looping will allow developers to make software in different departments without linking them together. As a result, the hardware and software are maintained by different services dedicated to departments by using a universal source code or running the system on a hosted database.

Providing Quality Services

The purpose of any electronic system is to provide quality services to its users. Quality services can be defined in a variety of ways. A good system can be defined as one that has a user-friendly interface. One of the ways to solve the issue is using a standard operating environment software. The operating system forms a standard criterion relating to e-governance. Thus, many people will manage to understand the technical part of running the system. It will also simplify training to maximum efficiency. The services offered will be of high quality to all the individual users. The system can be used in different forms of administration, including education, security, and commerce.   

The software should be developed to be able to provide a clear framework for the services it should offer to the people of India. The system should be capable of clearly defining its objectives in terms of the services it offers. One of the best ways to ensure quality services is establishing a service desk or a help desk that can assist individuals working on the software. Also, the system itself should have a quality interface that can provide tips to the individuals who are operating it. 

From different reports, the government has faced various challenges and has had to engage in a number of ideas on how to solve the problems. Here follow two examples of the challenges the government faces and solutions to these problems:

Types of platforms 

The government has faced challenges in choosing the platforms that might work with given set of population and cost. It is paramount for the Indian government to find a specific platform to launch the policy.

Solution. Since the government has been facing a number of technical difficulties in introducing hardware, it can choose to use a cloud provider to host the system. In this case, the government will have to pay for software hosting annually. However, it will be convenient, since it will allow to reduce the technical challenges of maintaining the hardware. Thus, it will be usable by many individuals, which is most fitting given the population in question. After some time, the government will be able to focus on installing their own hardware to host their servers and databases.  

Standardizing software across departments 

Ensuring a user-friendly interface is one of the most sensitive aspects of the problem. Lack of an efficient system has made the process of e-governance rather difficult.

Solution. The government of India has to use a specific software that is the same in all the departments. The government can choose to introduce a new operating system created on the basis of SOE concepts or use one of the available systems, such as Windows (XP, VISTA, and Windows 7) or Unix-based systems. The crucial factor to consider is that all the systems must be uniform to make information sharing easy and control of metadata less challenging.


The government of India faces many challenges in the process of introducing e-governance. The large population makes it even harder to implement any form of change. Also, a large difference between the people’s education levels handicaps the efforts of handling technology and makes the process of searching for an effective solution even more challenging. However, the government can adapt to different ideas. Finding better alternatives for hardware and concentrating on software might save the government a lot of time and money. It also needs to introduce a standard operating environment system that would be simple for users and easily to maintain.


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